Support

Help Center

Everything you need to run ATS-style resume scans, read your results, and manage your plan. Can't find what you need? Email support — we typically reply within one business day.

Running a scan

Upload your resume and job description

  • Resume file. Use a PDF (our scan flow is built around PDF uploads). Keep files under the size limit shown in the uploader.
  • Job description. Paste the full posting text—the more complete it is, the better keyword and fit analysis will be. Very short snippets may produce weaker matches.
  • Verification. On our production site, starting a scan may require completing a quick security check (Cloudflare Turnstile). If verification fails, refresh the page and try again.

Your resume and job text are processed and stored so we can show scores and reports—see our Privacy Policy for details.

Scores & reports

Free preview vs full report

After a scan completes, you'll see an ATS-style match score and high-level breakdown. Unlocking the full report (one-time purchase for that scan, or included with an eligible subscription) adds detailed AI analysis: missing keywords, section scores, formatting notes, and an action plan with suggested edits.

Scores and suggestions are generated automatically—they're tools to improve your resume, not a guarantee that an employer or ATS will rank you a certain way.

Subscribers

If you have an active plan, you may be able to open the full report directly after scanning without a separate checkout step—depending on your plan and credits. Check your dashboard for past scans and status.

Plans & billing

One-time unlock, Monthly, and Stripe

One-time purchase

Pay once to unlock the full AI report for the scan you're checking out with. It does not auto-renew.

Monthly subscription

Recurring billing through Stripe, with a monthly allowance of 30 scans (credits reset on your billing date). Cancel anytime; access continues until the end of the paid period.

Scan top-up packs

Already on a monthly plan and need more scans before your next renewal? Buy a top-up pack (10, 20, or 30 scans) from your dashboard. Top-up credits never expire and stack on top of your monthly allowance.

Manage payment methods, invoices, and cancellation in Billing inside your account, or through the Stripe customer portal when linked from there. For billing questions or receipt issues, email support@atsrank.com with the email on your account.

Account & sign-in

Email, Google, and your dashboard

You can sign up or sign in with email or "Continue with Google." Your dashboard shows scan history, billing shortcuts, and settings. From Settings you can update profile and security options (such as password and two-factor authentication) when available.

Sign-in problems?

Try resetting your password from the sign-in page, or clear cookies for this site. If Google sign-in loops or fails, ensure pop-ups are allowed or try email sign-in instead.

Still stuck?

Contact the ATSRank team

Send a message to support@atsrank.com. Include your account email and, if relevant, a scan or order detail so we can help faster.